Question 1

What areas do you serve?

Accepted Answer

We serve all 55 districts of Madhya Pradesh and 33 districts of Chhattisgarh — 88 districts total. Use our pincode checker to confirm availability at your exact location.

Question 2

What is P2P Broadband & CCTV?

Accepted Answer

We're a licensed Internet Service Provider (Category A) based in Bhilai, Chhattisgarh. We also provide CCTV installation services for homes and businesses.

Question 3

Are prices inclusive of GST?

Accepted Answer

No, all prices shown are before 18% GST. The final bill will include GST. For example, the ₹499/month plan becomes ₹589/month with GST.

Question 4

Can I change my plan later?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time. Changes take effect from the next billing cycle. No change fees apply.

Question 5

What OTT apps are included?

Accepted Answer

Our 100 Mbps and 300 Mbps plans include Disney+ Hotstar, SonyLIV, ZEE5, JioCinema, Discovery+, Sun NXT, Eros Now, and Hoichoi. The exact lineup may vary by region.

Question 6

Is installation free?

Accepted Answer

Installation is free on 12-month commitments. For month-to-month plans, a one-time ₹500 installation fee applies (refundable as credit).

Question 7

How long does installation take?

Accepted Answer

Standard installation takes 2–4 hours. Our technician will schedule a convenient time after your application is approved. Same-day installation available in select areas.

Question 8

Do you provide a Wi-Fi router?

Accepted Answer

Yes! A Wi-Fi 6 dual-band router is included free on 12-month plans. For shorter commitments, you can rent one for ₹199/month or purchase for ₹1,500.

Question 9

What speeds can I expect?

Accepted Answer

You'll typically get 90–95% of your plan speed over Wi-Fi, and full speed over wired Ethernet. We use GPON fiber technology for consistent performance.

Question 10

Is there a data cap (FUP)?

Accepted Answer

All plans are unlimited with a Fair Usage Policy (FUP) of 3.3 TB/month — more than enough for 4K streaming, gaming, and work from home.

Question 11

How do I get support?

Accepted Answer

Call/WhatsApp us at +91 99939 96840 (10 AM–7 PM, Mon–Sat), email p2infra@gmail.com, or use the contact form. We respond within 4 hours during business hours.

Question 12

What if my internet goes down?

Accepted Answer

We monitor our network 24/7. Most issues are resolved remotely within 2 hours. For on-site visits, our local technicians typically arrive within 24 hours.

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